Feedback - Ticketing System (Support)
Nova publicaçãoShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Enable dynamic content in the email template25 votos 30 comentários
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Provide a way to add deep or permanent links to specific comments in a Ticket44 votos 31 comentários
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Add View Option for Tickets Without First Reply10 votos 17 comentários
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Making it easier for agents to find Macros17 votos 11 comentários
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"Requester can see this comment" default setting90 votos 67 comentários
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Bulk Edit Ticket Requester27 votos 38 comentários
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Link user field with ticket field72 votos 58 comentários
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Timestamp in chat transcript in UTC26 votos 32 comentários
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Ability to set Requester:Organization from Triggers25 votos 40 comentários
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Change sender address when creating a NEW ticket on behalf of the requester41 votos 33 comentários
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Ability to forward emails into an existing ticket47 votos 79 comentários
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Dashboard "Updates to your tickets" mark checked50 votos 58 comentários
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New Ticket Desktop Notification141 votos 112 comentários
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Trigger Received At36 votos 27 comentários
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Audit Logs52 votos 67 comentários
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Ability to print ticket without internal note/comment37 votos 39 comentários
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Notify agent if requester email is bounced or rejected70 votos 55 comentários
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Ability to prohibit merging of tickets across organizations48 votos 45 comentários
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Zendesk query - draft messages25 votos 39 comentários
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Erase tags58 votos 52 comentários
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JIRA integration supports attachments61 votos 69 comentários
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Stopping the reopening tickets by a ' Thank you ' response.64 votos 66 comentários
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Ticket export tool for End-users (Export tickets by organization)65 votos 73 comentários
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views should include the condition "subject"86 votos 48 comentários
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Allow end users to update fields after ticket is created44 votos 40 comentários
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Preserve Group and Assignee for user-generated follow-up tickets86 votos 101 comentários
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Add 'Remove cc' trigger/automation action144 votos 184 comentários
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Add end-user as CC via Trigger or Automation470 votos 507 comentários
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[Closed for comments] Add or Edit Tags on Closed tickets332 votos 260 comentários