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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
      Afixado
      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Publicado 04 de dez. de 2024 · Chaitali Pathak

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      We're excited to launch the updated product tray!
      Afixado
      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Publicado 17 de jan. de 2025 · Shawna James

      7

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      Help Zendesk shape the future of our UI Customization initiative
      Afixado
      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Publicado 21 de nov. de 2023 · Mo Rizvi

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      7

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      Product feedback guidelines & how to write a good feedback post
      Afixado
      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Publicado 29 de set. de 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Afixado
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 29 de set. de 2023 · Shawna James

      27

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      5

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      The "Internal Note" and "Autoreply" trigger actions in Zendesk do not allow to post multiple notes or replies.
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 04 de mar. de 2025 · Andrei Vasin

      3

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      Deactivate field values instead of deleting them
      What is the problem? I have custom drop-down fields, like product and root cause, that contain values that have become ...

      Publicado 23 de jan. de 2019 · Chris Fassano

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      Recover (soft) deleted user
      Não planejado
      When you delete a ticket, you can still recover it (within 30 days) in case you've made a mistake. A deleted user can't...

      Publicado 28 de mai. de 2019 · Sebastiaan Wijchers

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      Add a button to suggest first reply
      We have enabled suggest first reply, but during testing, we found that most tickets do not have suggest first reply. Can...

      Publicado 06 de mar. de 2025 · Pan Pan

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      Delivery error - Expand ticket keywords
      Hi @all,   the ticket mentions the status code of the delivery error. Unfortunately, it is only "visual" and not include...

      Publicado 06 de mar. de 2025 · Julian Kossak

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