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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Bring back visibility of CSAT Comments
      Hey all, We've recently switched over to the new CSAT experience in Zendesk but have noticed that our agents are no long...

      Publicado 18 de out. de 2024 · Chris Nugent

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      Add List of Unassigned Tickets in Your Groups to Agent Home
      Our agents are requesting for there to be a section/tab in Agent Home to show a list of new/unassigned tickets in their ...

      Publicado 14 de fev. de 2024 · Jon Durlauf

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      8

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      Allowing exceptions to no-reply emails being automatically suspended
      We were recently told by Zendesk support that messages from no-reply email addresses will automatically suspended in Zen...

      Publicado 28 de fev. de 2025 · IT

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      Please include SLA in View Conditions
      Planejado
      Feature Request Summary:  I would like to be able to use: Whether a ticket has an SLA setWhether a ticket has an SLA br...

      Publicado 06 de jun. de 2022 · CJ Johnson

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      Suspended ticket digest generates a ticket
      It's great that we can have a digest of suspended tickets sent on different increments of time.   But the option to have...

      Publicado 21 de jan. de 2025 · Sanchez, Santiago

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      Re: Email delivery failure notices for agents update
      If the tickets are put into Pending or On Hold status and a email delivery notice is triggered, is there any way to set ...

      Publicado 26 de fev. de 2025 · Devo

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      Making it easier for agents to find Macros
      I've seen this topic briefly mentioned but it seems yet to be fully explored in Support. Our team is approaching 500+ m...

      Publicado 14 de jul. de 2016 · Joe

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      Preventing form submission based on option slected
      Hello, I've created a form with many fields on it, however I'd like to prevent the user from proceeding and submitting ...

      Publicado 08 de nov. de 2023 · Mark

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      Automatic Refresh in Views
      Não planejado
      We would like to propose an automatic refresh in the Views. Situation: New or updated requests (tickets) are received a...

      Publicado 27 de mai. de 2021 · Krista Zaloudek

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      Create new ticket with triggers
      Can we please get the feature to create new tickets using triggers?  I see there have been requests on this in the past ...

      Publicado 30 de abr. de 2020 · Erica Deshotel

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