Pesquisas recentes

Sem pesquisas recentes

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

Nova publicação
Exibir tudo
    Classificar por atividade recente
      Public and private comments post together
      I've noticed in Agent Workspace it is now possible to type a public reply as well as an internal note.  However, when su...

      Publicado 23 de jan. de 2024 · Rolf Hayes

      10

      Seguidores

      9

      Votos

      8

      Comentários

      How to be notified (within Zendesk) of internal comments
      We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conver...

      Publicado 28 de fev. de 2025 · Sarah Harrison

      0

      Seguidores

      0

      Votos

      0

      Comentários

      Allow end users to update fields after ticket is created
      Sometimes our end users change their mind, think of a better way to summarise their issue or request that we change the ...

      Publicado 20 de set. de 2012 · Donna Krischke

      84

      Seguidores

      79

      Votos

      58

      Comentários

      Expose API calls for submitting CSAT (Survey) answers
      Please expose the API calls for submitting answers with the new CSAT(Survey) feature as we can do with the legacy CSAT. ...

      Publicado 17 de fev. de 2025 · Tijn vs

      2

      Seguidores

      0

      Votos

      2

      Comentários

      Prioritize Bounced Email Notification
      Concluído
      Hello, I recently perused this support article about Zendesk's handling of bounced email notifications/undeliverable em...

      Publicado 06 de abr. de 2017 · StephanieSmith

      206

      Seguidores

      160

      Votos

      125

      Comentários

      Zendesk - Helix BMC
      Do we have any plugins for Zendesk - Helix BMC integration?

      Publicado 03 de fev. de 2025 · Gaganreet Singh

      1

      Seguidor

      0

      Votos

      1

      Comentário

      Call Recordings Access for Full Access End Users
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 26 de fev. de 2025 · Stephen Whyte

      2

      Seguidores

      0

      Votos

      2

      Comentários

      Translate tickets (including responses), not just the requester portions
      If responding to a user in a different language, the translate button only translates what they had written, not what yo...

      Publicado 27 de fev. de 2025 · Marcel

      1

      Seguidor

      0

      Votos

      1

      Comentário

      Allow Admins Ability To Manage/Delete Personal or Individual Macros in the User Interface
      Hi team - as a limitation of the current Zendesk UI, Full Admins or systems owners cannot modify, edit, or delete person...

      Publicado 18 de nov. de 2024 · Santino Scibelli

      3

      Seguidores

      5

      Votos

      3

      Comentários

      Set yourself to invisible while viewing tickets
      Feature Request Summary:  Within Zendesk, Admins/Team Leads are able to set themselves to invisible so they can view ti...

      Publicado 31 de mai. de 2022 · Sydney Neubauer

      17

      Seguidores

      29

      Votos

      12

      Comentários