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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Notify users when trying to email to a user without email address
      Feature Request Summary When a user has no email address set it's still possible to send a public comment. That messag...

      Publicado 25 de set. de 2023 · Vincent van Elsas

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      Side Conversation - Teams - Emojis and Mentions
      I need more functionality when it comes to Side Conversations with Teams. We heavily use it to communicate with our deve...

      Publicado 21 de fev. de 2025 · Robin Whitcher

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      Change the color of the actual work in the Zendesk's front
      Hello Zendesk Support team, We would like to change the color of the actual work in the Zendesk's front to improve the v...

      Publicado 22 de fev. de 2025 · Aneli Martínez

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      Removing Attachments That Are Part of an End User's Email Signature
      When some end users reply to tickets via email they have images in their email signatures. Is there any way to strip tho...

      Publicado 05 de ago. de 2024 · Jill Bragg

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      Feature Request: Add Option to Record "Skills" Against an Organization
      Description: As an admin and agent, I am requesting a feature that allows us to record "skills" at the organization leve...

      Publicado 07 de fev. de 2025 · Scott Tynan

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      Ticket Errors
      Since adding Language intent, we have noticed an increase in errors on tickets where an agent will fill in custom fields...

      Publicado 11 de fev. de 2025 · Sloan

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      Feature Request: Enhanced Role-Based Communication for Light Agents
      Summary: We request the ability for admins to configure the behavior of the system when a light agent creates a ticket a...

      Publicado 24 de fev. de 2025 · Scott Tynan

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      Feature Request: Enhanced Comment Visibility Controls for Light Agents
      Summary: We request the ability to set comments made by light agents to be public by default and to manually choose the ...

      Publicado 24 de fev. de 2025 · Scott Tynan

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      Option to assume as an agent
      Respondido
      As of now, Zendesk only allows us to assume as end user. It would be nice if we have a feature/option to assume as an ag...

      Publicado 08 de out. de 2021 · Johnny J

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      Automation Conditions Based on Minutes, not Hours
      When creating an automation, there is no way to create a delay based on minutes. The minimum possibly delay is 1 hour. I...

      Publicado 30 de jan. de 2021 · David M.

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