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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Making it easier for agents to find Macros
      I've seen this topic briefly mentioned but it seems yet to be fully explored in Support. Our team is approaching 500+ m...

      Publicado 14 de jul. de 2016 · Joe

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      Preventing form submission based on option slected
      Hello, I've created a form with many fields on it, however I'd like to prevent the user from proceeding and submitting ...

      Publicado 08 de nov. de 2023 · Mark

      6

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      5

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      5

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      Automatic Refresh in Views
      Não planejado
      We would like to propose an automatic refresh in the Views. Situation: New or updated requests (tickets) are received a...

      Publicado 27 de mai. de 2021 · Krista Zaloudek

      162

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      154

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      Create new ticket with triggers
      Can we please get the feature to create new tickets using triggers?  I see there have been requests on this in the past ...

      Publicado 30 de abr. de 2020 · Erica Deshotel

      30

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      21

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      27

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      Dynamic Content Search Bar
      Planejado
      At Cambly, we continuously need to edit the macro contents that are linked to DC. However, it is extremely hard to ...

      Publicado 27 de set. de 2021 · سعيدة | Saeeda

      33

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      29

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      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
      Planejado
      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Publicado 30 de dez. de 2020 · Tom Metz

      33

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      Public and private comments post together
      I've noticed in Agent Workspace it is now possible to type a public reply as well as an internal note.  However, when su...

      Publicado 23 de jan. de 2024 · Rolf Hayes

      10

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      Add List of Unassigned Tickets in Your Groups to Agent Home
      Our agents are requesting for there to be a section/tab in Agent Home to show a list of new/unassigned tickets in their ...

      Publicado 14 de fev. de 2024 · Jon Durlauf

      10

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      7

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      How to be notified (within Zendesk) of internal comments
      We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conver...

      Publicado 28 de fev. de 2025 · Sarah Harrison

      0

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      0

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      Allow end users to update fields after ticket is created
      Sometimes our end users change their mind, think of a better way to summarise their issue or request that we change the ...

      Publicado 20 de set. de 2012 · Donna Krischke

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