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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Allow me to configure my own sender limits.
      Zendesk only allows a given email to send 20 emails in an hour, then suspends the next 20, then throws out any further e...

      Publicado 24 de jun. de 2021 · CJ Johnson

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      Does Zendesk plan to Integrate with Phone.com?
      Hi There,  As a Zendesk user, It would be awesome if I could Integrate Phone.com into my Zendesk account to create call...

      Publicado 22 de jun. de 2021 · Jake Partee

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      カスタムチケットフィールドにリンクを設置したい
      現在カスタムチケットフィールドを「お問い合わせフォーム」としてカスタマイズして使用しているのですが、サポートリクエストフォーム内にリンクを挿入して使用できるようにしてほしいです。意図としては、チケットフィールドにてテキストの入力欄を作成して...

      Publicado 21 de jun. de 2021 · CoinTrade Support aI

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      Internal Notes in Side conversations not updating
      Hello, It would be a great functionality if when internal notes are updated on the child ticket, this is reflected in t...

      Publicado 12 de mai. de 2021 · Daphne Camilleri

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      Feature Request: Autofill Requester Name
      Coming from Freshdesk and sorely missing that their system automatically filled in the requesters name into a ticket whe...

      Publicado 26 de mai. de 2021 · Permanently deleted user

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      Data filter for Talk number on Dashboard: make aliasses (names) for the phone numbers
      In my reports i select a data  filter Talk number: and i select the zendesk number. I also make sure to show (display) ...

      Publicado 17 de jun. de 2021 · Brecht Smit

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      Restricting Data Shared On API
      APı's are used for sharing data with other applications and 3rd parties. Projects worldwide are genarally depends on out...

      Publicado 17 de jun. de 2021 · Eski Admin Hesabı

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      Add Searchable Columns in Deleted Ticket View
      Currently the Deleted ticket view only has the columns ID, Subject, Date Deleted, and the Deleted By columns.  In other...

      Publicado 15 de jun. de 2021 · Krista Zaloudek

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      Ability to specify creation date for side conversations
      What is the problem? Zendesk API users cannot specify the creation date while creating a side conversation on a ticket....

      Publicado 16 de jun. de 2021 · Alper Kaan YILDIZ

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      Salesforceのチケットビューについて
      リクエスタのメールアドレスを表示できるようにしてほしい。 背景：情報共有のために利用しておりますが、メールアドレスを共有する必要があるため工数がかかっている

      Publicado 18 de jun. de 2021 · Chiaki Hasegawa

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