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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
      Afixado
      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Publicado 04 de dez. de 2024 · Chaitali Pathak

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      We're excited to launch the updated product tray!
      Afixado
      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Publicado 17 de jan. de 2025 · Shawna James

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      1

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      Help Zendesk shape the future of our UI Customization initiative
      Afixado
      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Publicado 21 de nov. de 2023 · Mo Rizvi

      26

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      7

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      Product feedback guidelines & how to write a good feedback post
      Afixado
      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Publicado 29 de set. de 2023 · Shawna James

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      2

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      Product Feedback + Feature Request Post Template
      Afixado
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 29 de set. de 2023 · Shawna James

      27

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      4

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      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
      Planejado
      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Publicado 30 de dez. de 2020 · Tom Metz

      33

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      Public and private comments post together
      I've noticed in Agent Workspace it is now possible to type a public reply as well as an internal note.  However, when su...

      Publicado 23 de jan. de 2024 · Rolf Hayes

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      Add List of Unassigned Tickets in Your Groups to Agent Home
      Our agents are requesting for there to be a section/tab in Agent Home to show a list of new/unassigned tickets in their ...

      Publicado 14 de fev. de 2024 · Jon Durlauf

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      How to be notified (within Zendesk) of internal comments
      We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conver...

      Publicado 28 de fev. de 2025 · Sarah Harrison

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      Allow end users to update fields after ticket is created
      Sometimes our end users change their mind, think of a better way to summarise their issue or request that we change the ...

      Publicado 20 de set. de 2012 · Donna Krischke

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