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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Expose API calls for submitting CSAT (Survey) answers
      Please expose the API calls for submitting answers with the new CSAT(Survey) feature as we can do with the legacy CSAT. ...

      Publicado 17 de fev. de 2025 · Tijn vs

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      Prioritize Bounced Email Notification
      Concluído
      Hello, I recently perused this support article about Zendesk's handling of bounced email notifications/undeliverable em...

      Publicado 06 de abr. de 2017 · StephanieSmith

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      Zendesk - Helix BMC
      Do we have any plugins for Zendesk - Helix BMC integration?

      Publicado 03 de fev. de 2025 · Gaganreet Singh

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      Re: Email delivery failure notices for agents update
      If the tickets are put into Pending or On Hold status and a email delivery notice is triggered, is there any way to set ...

      Publicado 26 de fev. de 2025 · Devo

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      Call Recordings Access for Full Access End Users
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 26 de fev. de 2025 · Stephen Whyte

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      Translate tickets (including responses), not just the requester portions
      If responding to a user in a different language, the translate button only translates what they had written, not what yo...

      Publicado 27 de fev. de 2025 · Marcel

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      Allow Admins Ability To Manage/Delete Personal or Individual Macros in the User Interface
      Hi team - as a limitation of the current Zendesk UI, Full Admins or systems owners cannot modify, edit, or delete person...

      Publicado 18 de nov. de 2024 · Santino Scibelli

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      Set yourself to invisible while viewing tickets
      Feature Request Summary:  Within Zendesk, Admins/Team Leads are able to set themselves to invisible so they can view ti...

      Publicado 31 de mai. de 2022 · Sydney Neubauer

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      Macro: Add attachment for side conversation macro
      Feature Request Summary:  Macro: Add attachment functionality in 'Side conversation via email' actions Description/Us...

      Publicado 14 de set. de 2022 · Mazriff Mazalan

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      "To" and "cc" field getting swapped by Zendesk on Tickets
      We have a lot of customers who email multiple people within our business (agents and non agents) with an enquiry. This r...

      Publicado 22 de mar. de 2022 · Kristian Andrejewskis

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