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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Allowing third parties to participate in tickets.
      Hi, Hope who ever picks this up has access to the support tickets. This post is made to follow up after this ticket: h...

      Publicado 28 de jun. de 2021 · Óskar Ómarsson

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      Allow me to configure my own sender limits.
      Zendesk only allows a given email to send 20 emails in an hour, then suspends the next 20, then throws out any further e...

      Publicado 24 de jun. de 2021 · CJ Johnson

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      I want to display fields other than name and email address in the search result list | 検索結果一覧で氏名とメールアドレス以外のフィールドが表示されるようにしたい
      検索結果一覧で氏名とメールアドレス以外のフィールドが表示されるようにしたい ____ English translation added by Zendesk Community Team via Google Translate: I...

      Publicado 29 de jun. de 2021 · 洋一 安部

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      Does Zendesk plan to Integrate with Phone.com?
      Hi There,  As a Zendesk user, It would be awesome if I could Integrate Phone.com into my Zendesk account to create call...

      Publicado 22 de jun. de 2021 · Jake Partee

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      カスタムチケットフィールドにリンクを設置したい
      現在カスタムチケットフィールドを「お問い合わせフォーム」としてカスタマイズして使用しているのですが、サポートリクエストフォーム内にリンクを挿入して使用できるようにしてほしいです。意図としては、チケットフィールドにてテキストの入力欄を作成して...

      Publicado 21 de jun. de 2021 · CoinTrade Support aI

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      SAML/SSO with multiple source
      Hello, Our company use Okta to connect with zendesk. When this feature is activated, it disable automatically the poss...

      Publicado 28 de jun. de 2021 · Dimitri Lacombe

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      Expanded Ticket History Details of Triggers
      I think it would be very helpful in the backend of trigger creations for users if the history of a ticket also listed wh...

      Publicado 25 de jun. de 2021 · Dakota

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      Prioritized Requester list - When creating a ticket
      When creating a ticket and adding a requester, the sorting is not intuitive at all. We would like the requester list to...

      Publicado 23 de jun. de 2021 · Kristjan Hjartarson

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      Search engine - Taking into account the entire content of the tickets.
      For one type of request, the tickets have a lot of content and are not displayed in full. Indeed, we have to click on "....

      Publicado 01 de jul. de 2021 · [Asthenis]

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      Allow me to configure sender limit alerts
      When a sender hits the sender limits (https://support.zendesk.com/hc/en-us/articles/218137678-About-mail-loops-and-Zende...

      Publicado 24 de jun. de 2021 · CJ Johnson

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