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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Feature Request: Notification Update Increments Must Be In Minutes
      Feature Request Summary:  We require tickets that have been updated by customers to notify our agents in increments of ...

      Publicado 25 de ago. de 2021 · Nathan Anderson

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      Increase View conditions
      Hi Team Can we look at increasing the ticket conditions to set Views? Some basic options like Requested date , Solved D...

      Publicado 19 de ago. de 2021 · NIkita Kadri

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      ログインダイアログの「アカウント登録」リンク
      要望です。 ログインダイアログはシステム一意で、「アカウント登録」リンクのみ削除する方法はないとZendeskサポートの方より回答をいただきましたが、「誰でもチケットを送信可能」を有効にした状態で、サインインのダイアログから「アカウント登...

      Publicado 05 de ago. de 2021 · 青木 英樹

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      Restart all counters and data
      Hi, I would like to know if it is possible to restart all counters and data.  I used the account to make tests and i wa...

      Publicado 21 de mai. de 2021 · Daniel Castro

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      Agent Handover bot chat
      Agent can see bot chat or not How to  Agent handover bot chat (Conversation not transfer to agent)

      Publicado 26 de jul. de 2021 · GUNPUNNEE G

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      Customer should only see articels of the group he`s submitting the ticket to
      Dear Zendesk, unfortunately our customers also see the suggestions for articles of other groups during ticket submissio...

      Publicado 09 de ago. de 2021 · Florentin Brendler

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      Tag - renommer un tag rétroactivement
      Bonjour, Nous avons changé notre nomenclature de tags et souhaiterions pouvoir renommer certains tags de manière rétroa...

      Publicado 17 de ago. de 2021 · Lizzie Jais

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      Invitation email fails
      Hi , about API created users ,how can we add admin's name to CC list when sending invitation email to end user. Or some ...

      Publicado 20 de ago. de 2021 · Meri Aydinyan

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      New section for Admin Center feedback
      Hi all, My name is Phil Grove and I am a Product Manager here at Zendesk. I look after Admin Center and I wanted to let...

      Publicado 23 de ago. de 2021 · Phil Grove

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      Side conversations - Uploading large attachments
      Hello, When uploading a large attachment in a side conversation, there is no indication that the file is uploading . Th...

      Publicado 26 de ago. de 2021 · Daniella Gotsi

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