Pesquisas recentes

Sem pesquisas recentes

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

Nova publicação
Exibir tudo
    Classificar por atividade recente
      SMIME certificate verification
       Feature Request Summary:  We would like to request verification of secure email certificates such as especially SMIME ...

      Publicado 10 de out. de 2021 · Simon Blouner (midlertidig)

      3

      Seguidores

      2

      Votos

      0

      Comentários

      Search Icon, reloads search widget
      To date the steps of using the search are to click the magnifying glass, enter your text, and then click enter on keyboa...

      Publicado 07 de out. de 2021 · Meg Gunther

      3

      Seguidores

      4

      Votos

      0

      Comentários

      Reason Column when Agent closing the Ticket
      Dear Zendesk Team. Currently we have problems with our agents, where our agents often close tickets to avoid filling in...

      Publicado 06 de out. de 2021 · Michael Arief

      3

      Seguidores

      2

      Votos

      0

      Comentários

      Search improvement
      Imagine such a scenario: I have a customer with his profile in Zendesk including the phone number 96612345678. This cust...

      Publicado 14 de out. de 2021 · Zendesk Admin

      2

      Seguidores

      0

      Votos

      0

      Comentários

      Apresentar nome e o e-mail para o grupo de atendimento
      Sugiro possibilidade de apresentar o nome e e-mail no momento da seleção dos agentes que farão parte do grupo de atendim...

      Publicado 13 de out. de 2021 · Natali de Lima Felix Tiengo

      1

      Seguidor

      0

      Votos

      0

      Comentários

      Popup before loading zendesk pages
      Sometimes we have general problems. And then we get a similar ticket from all our teachers. Is there a possibility to sh...

      Publicado 14 de out. de 2021 · Michiel De Pauw

      1

      Seguidor

      -1

      Votos

      0

      Comentários

      Printing Side Conversations IMPORTANT
      It would be very useful if the side conversations could also be printed when printing tickets. Since we have to print ma...

      Publicado 31 de ago. de 2021 · José Mejia

      1

      Seguidor

      1

      Votos

      0

      Comentários

      I need to be able to Edit Subject and Descripton on a custom form but the fields are locked.
      I need to be able to edit the subject and description field for one custom form that I am using for Spanish-speaking use...

      Publicado 06 de out. de 2021 · Tom Dawson

      1

      Seguidor

      0

      Votos

      0

      Comentários

      Trigger: option to exclude acting agent
      Existing trigger emails a group of agents when an action is taken on a ticket. We would like an option to email "everyon...

      Publicado 14 de out. de 2021 · Sadie

      1

      Seguidor

      1

      Votos

      0

      Comentários