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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
      Afixado
      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Publicado 04 de dez. de 2024 · Chaitali Pathak

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      1

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      We're excited to launch the updated product tray!
      Afixado
      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Publicado 17 de jan. de 2025 · Shawna James

      7

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      1

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      3

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      Help Zendesk shape the future of our UI Customization initiative
      Afixado
      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Publicado 21 de nov. de 2023 · Mo Rizvi

      26

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      7

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      16

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      Product feedback guidelines & how to write a good feedback post
      Afixado
      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Publicado 29 de set. de 2023 · Shawna James

      7

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      2

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      Product Feedback + Feature Request Post Template
      Afixado
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 29 de set. de 2023 · Shawna James

      27

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      5

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      11

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      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
      Concluído
      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Publicado 30 de dez. de 2020 · Tom Metz

      34

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      20

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      27

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      Varias condiciones para mostrar campos en los Formularios
      Actualmente solo se puede tener 1 condición para mostrar un campo de formularios, se debería poder tener mas de una cond...

      Publicado 03 de fev. de 2025 · Melany Caceres

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      Allow All Agents to Add End Users
      Respondido
      Currently in order to allow an agent to add an end user manually, the agent needs to have access to see all tickets. One...

      Publicado 30 de jan. de 2024 · David Kuehn

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      FEATURE REQUEST: make @mention functionality configurable at the user level
      Currently, the ability to @mention another user is based on the user's role (e.g., Light Agents can't use @mention funct...

      Publicado 10 de mar. de 2023 · Kelly Prettner

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      Fully customizable and consistent password requirements
      Hello,   we have a new and very restrictive password policy (enforced by reglementation). Now, our passwords must be of ...

      Publicado 05 de mar. de 2025 · Nicolas Leboeuf

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