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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Zendesk Search should look into attachments
      Não planejado
      Use Case: invoices being sent to Zendesk often only contain the invoice # within the attached invoice, so when searching...

      Publicado 01 de fev. de 2018 · Administrator

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      Ability to change the color of custom statuses
        Please give a quick overview of your product feature request or feedback and note who in your org is affected by this ...

      Publicado 30 de jan. de 2025 · Bobby Koch

      6

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      3

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      6

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      Give Admins the Ability to Log Out Agents from Agent Workspace and Chat
      Currently, if you have a support agent who is viewing a ticket in Agent Workspace and leaves for the day without closing...

      Publicado 13 de jul. de 2022 · Krista Zaloudek

      10

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      SLA Alerting in Minutes
      Planejado
      Currently, the smallest breach you can set up to be alerted is coming up, is an hour. Everyone I've talked to who uses Z...

      Publicado 01 de set. de 2015 · Celia Cottle

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      The "Internal Note" and "Autoreply" trigger actions in Zendesk do not allow to post multiple notes or replies.
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 04 de mar. de 2025 · Andrei Vasin

      4

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      Deactivate field values instead of deleting them
      What is the problem? I have custom drop-down fields, like product and root cause, that contain values that have become ...

      Publicado 23 de jan. de 2019 · Chris Fassano

      62

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      Hide the dialog box when 2-Factor authentication
      Respondido
      We would like to use 2 factor authentication for Agenst every time.However the dialog box that "Don't ask again on this ...

      Publicado 22 de fev. de 2021 · サポートエンジニア

      5

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      Why cant we see "New" tickets in the new Agent home?
      Surely this needs adding?   We can filter on the status “Open”, “Pending” and "On hold" tickets.  Please add “New ticket...

      Publicado 01 de out. de 2024 · Gary Jackson

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      Agent Home Feedback - Agents need automatic refresh for web and email tickets
      I got very excited for Agent Home when it mentioned that it automatically refreshed. I then realized this was only for M...

      Publicado 20 de mai. de 2024 · Aaron Doane

      9

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      11

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      Add a button to suggest first reply
      We have enabled suggest first reply, but during testing, we found that most tickets do not have suggest first reply. Can...

      Publicado 06 de mar. de 2025 · Pan Pan

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