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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Delivery error - Expand ticket keywords
      Hi @all,   the ticket mentions the status code of the delivery error. Unfortunately, it is only "visual" and not include...

      Publicado 06 de mar. de 2025 · Julian Kossak

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      Recover (soft) deleted user
      Não planejado
      When you delete a ticket, you can still recover it (within 30 days) in case you've made a mistake. A deleted user can't...

      Publicado 28 de mai. de 2019 · Sebastiaan Wijchers

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      Support: Restrict Attachments by File Type
      Planejado
      Zendesk Support provides the ability to restrict customers from adding attachments, or to enable all attachments: https...

      Publicado 31 de mai. de 2019 · Zac Garcia

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      Make feature-Merging suggestions only available to certain groups
      Many of our tickets come from B2B and third-party platforms. For third party channels the risk is to merge two separate ...

      Publicado 06 de mar. de 2025 · Pan Pan

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      New Multi-Select Field and Conditional Fields App
      Hello, When using the conditional fields app to condition the new multi select field, it does not condition the field, ...

      Publicado 19 de dez. de 2017 · Socorro Fernandez

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      Knowledge Capture App not Showing Images for Non-Default-Brand Help Centres
      I have spoken to your Support Team who have advised me to create this post to get some attention to the bug our users ar...

      Publicado 29 de mai. de 2024 · Mitchell Lewsey

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      Allow admins to delete satisfaction ratings
      Não planejado
      Admins should have the ability to delete csat scores that are deemed invalid or do not reflect the quality of support pr...

      Publicado 16 de mar. de 2021 · Brianne Hansen

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      Dynamic Content Search Bar
      Planejado
      At Cambly, we continuously need to edit the macro contents that are linked to DC. However, it is extremely hard to ...

      Publicado 27 de set. de 2021 · سعيدة | Saeeda

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      Fully customizable and consistent password requirements
      Hello,   we have a new and very restrictive password policy (enforced by reglementation). Now, our passwords must be of ...

      Publicado 05 de mar. de 2025 · Nicolas Leboeuf

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      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
      Concluído
      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Publicado 30 de dez. de 2020 · Tom Metz

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