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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      SMTP Relay
      Hello,    As a BPO, we are creating a lot of instances for our customers. Many of them doesn't want to modify their D...

      Publicado 17 de mai. de 2021 · Admin CNX

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      Agent signature on Side Conversation child ticket
      The original method for a Side Conversation includes the Agent Signature.  However, the child ticket option for a Side C...

      Publicado 11 de mai. de 2021 · Jamie Noell

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      Remove Widgets
      We need to remove widgets from the channel/widget menu in zendesk support. Whe we create a new widget, there is no way, ...

      Publicado 13 de mai. de 2021 · Validda S.A.S

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      Disable chat rating for a specific agent.
      One of our chat agents is in fact a chatbot. Say for example, a chatbot receives a negative rating and passes the chat t...

      Publicado 07 de mai. de 2021 · Valentina Sinichenko

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      Zendesk Notifications Would Love a Sound in App, not just email
      I would love a way to have a unique sound like a bell, that I can turn on and off with the click of a button, that goes ...

      Publicado 12 de mai. de 2021 · Corrine

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      pouvoir modifier les valeurs d'un champ utilisateur sur des tickets clos afin d'avoir des statistiques correctes
      Bonjour, J'ai besoin, en tant qu'administrateur , de pouvoir modifier les valeurs d'un champ utilisateur sur des ticket...

      Publicado 19 de mai. de 2021 · Administrateur -

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      Etendre la capacité d'envoi des pièces jointes
      Bonjour,  La limitation d'envoi de pièces jointes à 7Mo avant transformation de celles-ci en liens pose problème à nos ...

      Publicado 10 de mai. de 2021 · Zahida BUCKSUN

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      Ability to search for a specific "update"
      Now if I use  "updated" to search ticket in Support,it will search "The date of the most recent ticket update." instead ...

      Publicado 11 de mai. de 2021 · 蘇詩婷

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      Linking tickets
      The "click this button to link ticket" errors out unless there is text already in the Order# field AND the ticket has be...

      Publicado 05 de mar. de 2021 · Chase Blakeley

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      Disabling Guided Mode out of scheduled hours.
      We use guided mode for all of our support engineers. This works great during working hours however some engineers like t...

      Publicado 17 de mai. de 2021 · Ashleigh Bulmer

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