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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Feature Request: Notification Update Increments Must Be In Minutes
      Feature Request Summary:  We require tickets that have been updated by customers to notify our agents in increments of ...

      Publicado 25 de ago. de 2021 · Nathan Anderson

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      SMIME certificate verification
       Feature Request Summary:  We would like to request verification of secure email certificates such as especially SMIME ...

      Publicado 10 de out. de 2021 · Simon Blouner (midlertidig)

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      Search Icon, reloads search widget
      To date the steps of using the search are to click the magnifying glass, enter your text, and then click enter on keyboa...

      Publicado 07 de out. de 2021 · Meg Gunther

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      Reason Column when Agent closing the Ticket
      Dear Zendesk Team. Currently we have problems with our agents, where our agents often close tickets to avoid filling in...

      Publicado 06 de out. de 2021 · Michael Arief

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      Restart all counters and data
      Hi, I would like to know if it is possible to restart all counters and data.  I used the account to make tests and i wa...

      Publicado 21 de mai. de 2021 · Daniel Castro

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      Apresentar nome e o e-mail para o grupo de atendimento
      Sugiro possibilidade de apresentar o nome e e-mail no momento da seleção dos agentes que farão parte do grupo de atendim...

      Publicado 13 de out. de 2021 · Natali de Lima Felix Tiengo

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      Need to be able to search by ticket number when printing into PDF
      Hi,I would like to be able to also search by ticket number when using the Print Ticket History app.For the moment, it al...

      Publicado 27 de ago. de 2021 · Sergiu Boboc

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      Printing Side Conversations IMPORTANT
      It would be very useful if the side conversations could also be printed when printing tickets. Since we have to print ma...

      Publicado 31 de ago. de 2021 · José Mejia

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      I need to be able to Edit Subject and Descripton on a custom form but the fields are locked.
      I need to be able to edit the subject and description field for one custom form that I am using for Spanish-speaking use...

      Publicado 06 de out. de 2021 · Tom Dawson

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      Side conversations - Uploading large attachments
      Hello, When uploading a large attachment in a side conversation, there is no indication that the file is uploading . Th...

      Publicado 26 de ago. de 2021 · Daniella Gotsi

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