Pesquisas recentes

Sem pesquisas recentes

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

Nova publicação
Exibir tudo
    Classificar por atividade recente
      Responding to Messaging Tickets without updating status
      Respondido
      We respond to many Messaging tickets daily, but our agents must use up their valuable time assigning the ticket to thems...

      Publicado 19 de jul. de 2024 · Jack

      2

      Seguidores

      0

      Votos

      1

      Comentário

      Auto CC'ing client users but including logic on product for Orgs that have multiple products
      So today I am able to auto-cc client users on tickets when tickets are created for the org that they are associated to. ...

      Publicado 11 de jul. de 2024 · Jake Warren

      2

      Seguidores

      0

      Votos

      1

      Comentário

      Answer bot article recommendations - disable self close by user
      A lot of our customers are appearantly self closing tickets, by accident.    The answer bot suggests articles and the cu...

      Publicado 21 de jul. de 2024 · marcel vuijk

      2

      Seguidores

      1

      Votos

      1

      Comentário

      Not sending email if blanks
      My company uses Macros to send basic information to our clients. There are fields we add to these macros, but not every ...

      Publicado 31 de out. de 2024 · Emily Baker-King

      2

      Seguidores

      0

      Votos

      1

      Comentário

      KB Language
      When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the ...

      Publicado 04 de set. de 2024 · Nora

      1

      Seguidor

      0

      Votos

      1

      Comentário

      JSON export file not matching documentation, unable to fix
      We're trying to parse the Zendesk JSON ticket export file that we downloaded from the admin center.  The documentation a...

      Publicado 29 de dez. de 2024 · Ryan Ozimek

      2

      Seguidores

      0

      Votos

      1

      Comentário

      Organizing groups per brand
      Hi,  Our company has three distinct financial groups, each aligned with a specific business vertical. I am looking for a...

      Publicado 09 de out. de 2024 · Bruno Gabriel

      3

      Seguidores

      0

      Votos

      1

      Comentário

      Trigger - Notifying assignee as main recipient and followers as CC for the email
      Hello   I want to add a notify action to a trigger. On the new ticket, I want to send an mail to the assignee as main re...

      Publicado 30 de dez. de 2024 · Ido Shabi

      1

      Seguidor

      0

      Votos

      1

      Comentário

      Way to organize Problem/Incident ticket data?
      Has anyone found a good way to organize these tickets that are linked together? The way we operate is for every product ...

      Publicado 11 de jul. de 2024 · Jake Warren

      4

      Seguidores

      0

      Votos

      2

      Comentários

      Opening authenticated image via API
      Our Zendesk application connected to Twitter and sometimes our customer send image via Twitter DM. In Zendesk the image ...

      Publicado 23 de jul. de 2024 · Rangga Putra Pertama

      2

      Seguidores

      0

      Votos

      2

      Comentários