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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      @mention email notifications
      Respondido
      Have had some issues with Triggers notifying Agents when CC'd on a ticket but not when @mentioned in a private note. I'm...

      Publicado 15 de abr. de 2021 · Melvin Pearson

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      Filtering tickets by language
      Respondido
      Our support team works from various countries/languages, and it would be great to have an option to trigger new tickets ...

      Publicado 08 de abr. de 2021 · Sadie S

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      Ticket Field Assignee
      Respondido
      Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we ru...

      Publicado 22 de abr. de 2021 · Léo Branch

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      Using liquid to change html contents of email template
      Respondido
      Hi all! I've created a navbar to sit in all the outbound emails we send, as we now have a second support team I would l...

      Publicado 05 de abr. de 2021 · Danny Spooner

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      Can Non-Agents/Non-Light Agents be CC'd in a ticket?
      Respondido
      We have an agent that needs to reach out to two individuals from our technical team. They aren't agents or light agents....

      Publicado 09 de abr. de 2021 · Alex Hooper

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      How do I close all tickets before 2021?
      Respondido
      I have more than 15,000 open tickets. I want them all closed. How can I do this? 

      Publicado 05 de abr. de 2021 · Patrick Mulroy

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      When I answer a ticket, the answer/mail never gets to the customer
      Respondido
      Hi,  I have a problem. When a new ticket is made from a customer contacting me and I answer, the answer sometimes doesn...

      Publicado 08 de abr. de 2021 · Julie Hansen

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      Lots of customer emails in spam suddenly
      Respondido
      I was wondering why the ticket number was so low in the last few weeks. Then I learned why. Most of the tickets were ma...

      Publicado 29 de mar. de 2021 · Edin C.

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      How to attach an image in the middle of comment
      Respondido
      I want to attach an image in the middle of comment, but when i copy and paste the image it appears as "null" Please l...

      Publicado 13 de abr. de 2021 · 전누리

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      Block E-mail
      Respondido
      HI Can someone please guide me on how to block tickets sent to me that are copied to a particular e-mail address with t...

      Publicado 25 de mar. de 2021 · Meshal Mazen

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