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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Exporting Comments into Excel
      Can you please show me how to export to excel a list of all of my tickets with their corresponding comments?

      Publicado 18 de abr. de 2024 · Jennifer Remler

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      Trigger - Notifying assignee as main recipient and followers as CC for the email
      Hello   I want to add a notify action to a trigger. On the new ticket, I want to send an mail to the assignee as main re...

      Publicado 30 de dez. de 2024 · Ido Shabi

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      Way to organize Problem/Incident ticket data?
      Has anyone found a good way to organize these tickets that are linked together? The way we operate is for every product ...

      Publicado 11 de jul. de 2024 · Jake Warren

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      Opening authenticated image via API
      Our Zendesk application connected to Twitter and sometimes our customer send image via Twitter DM. In Zendesk the image ...

      Publicado 23 de jul. de 2024 · Rangga Putra Pertama

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      Is it possible to pass the organization name into a custom field of the ticket?
      Respondido
      In order to then map it with another tool, I would like to have the organisation name of the requester as a custom field...

      Publicado 04 de out. de 2023 · Cláudia Araújo

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      Looking for a way to track high-priority tickets visually in the ZD support agent
      Respondido
      Ideally, we would like the ability to add some custom CSS to the agent so that the background of a ticket row in a parti...

      Publicado 28 de mar. de 2019 · Alex Thorwaldson

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      Existing ticket forwarded by user to another Support address in Zendesk
      Hello everyone! Hoping someone has a solution or lend some insight. I have frequently come across an issue where a user ...

      Publicado 29 de nov. de 2024 · Noelle Cheng

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      How can I reverse a executed Makro?
      Dear Community,   I have a problem in that I sometimes accidentally click on Macros, which changes the ticket structure ...

      Publicado 21 de nov. de 2024 · Annika Werner

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      Views - Folders
      Respondido
      Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...

      Publicado 11 de ago. de 2015 · Jamie Gregory

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      Why are internal notes being used
      Respondido
      I would like to know why internal notes are being used, can you share some real-life scenarios in which internal notes w...

      Publicado 06 de dez. de 2023 · MJ MJ

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