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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Add columns to Deleted and Suspended ticket views
      Respondido
      Hello,I woud like to add "Requester" column in the Suspended and Deleted ticket views.How to do it ? Thank you

      Publicado 05 de ago. de 2021 · Renaud Croix

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      Out of Office Notification
      Respondido
      Good afternoon,  We're facing an issue that out of office notifications are not being received into Zendesk. The probl...

      Publicado 09 de ago. de 2021 · Sunita Ramdien

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      Forwarding emails sent to individual techs to open a ticket
      Respondido
      Hello, We are new to Zendesk and trying to get fully up and running. Many of our techs are contacted through their work...

      Publicado 27 de ago. de 2021 · TBD

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      Customer email auto-relply problem. Duplicate tickets and go in a loop.
      Respondido
      I have some clients who have a vacation message on the email as an autoresponder. When they open a ticket it is duplicat...

      Publicado 30 de ago. de 2021 · Loris Modena

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      Multiple ticket created when support adress in CC
      Respondido
      Hello,As it should be, when my suppport address is in CC of a mail, a ticket is created.But when an other person that wa...

      Publicado 10 de ago. de 2021 · Renaud Croix

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      Manually assigned tickets do not get assigned
      Respondido
      Hi! Second day of Zendesk here.I have looked for answers but could not find anything similar.   When I see a new tick...

      Publicado 06 de ago. de 2021 · Nico V

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      Removing Sub-Address from Email Replyto
      Respondido
      Customer's keep contacting us using the support email support+id123@example.com rather than our actual support email (su...

      Publicado 06 de ago. de 2021 · Hayden Fithyan

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      How to setup Notification Emails based on Time of Day?
      Respondido
      We work 24/7 and each agent has a specific roster. Can I setup notification emails (for new tickets & replies to ticket...

      Publicado 09 de ago. de 2021 · vaibhav

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      Do Zendesk tickets support all types of HTML?
      Respondido
      Hi Zendesk! We learned that Zendesk tickets support HTML.  Do you know if it supports all HTML features, or only a subs...

      Publicado 04 de ago. de 2021 · Jessica Su (Data)

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      Custom Dropdown List Field Modifications
      Respondido
      We are currently using a custom dropdown list for Primary, Secondary and Tertiary Root Causes on incidents. My question...

      Publicado 17 de ago. de 2021 · john alfonso

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