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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hello,   We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in ...

Publicado 17 de dez. de 2024 · Gerrit

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Is there a place where this information is stored? I put in a ticket weeks ago at this point and nobody is providing a r...

Publicado 30 de dez. de 2024 · Jake Warren

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Hello,    I'm hoping someone might be able to help me out. We had a URL target that has been deactivated (with the updat...

Publicado 18 de dez. de 2024 · Lara Atkins

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I'm hoping someone else has run into this before and might have a solution. Currently, if multiple tickets from the same...

Publicado 09 de jan. de 2025 · Aaron Doane

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We have a customer that we email with regularly and they work out of Salesforce for their communications. For a long tim...

Publicado 07 de mar. de 2024 · Daniel Rafeedie

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We are trying to send a webhook event in which a webhook is triggered  when a ticket moves to closed or resolved status....

Publicado 09 de jan. de 2025 · Jason Blood

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I created trigger to send survey to our customer. I prefer to use {{satisfaction.rating_section}} because the "Good, I'm...

Publicado 01 de nov. de 2024 · Vityria Vongsisca

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Hello all!    Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my jou...

Publicado 13 de set. de 2024 · Geoff Ludwig

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Does anyone have recommendations for how to set up some type of 24/7 Coverage without having actual staff online and wor...

Publicado 23 de out. de 2024 · Jake Warren

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We respond to many Messaging tickets daily, but our agents must use up their valuable time assigning the ticket to thems...

Publicado 19 de jul. de 2024 · Jack

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