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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Not Receiving Replies on Support tickets
      Respondido
      Two of my agents have been sending responses to customers who have been sending in tickets, and the customers have been ...

      Publicado 28 de jun. de 2021 · Winter Belmont

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      Show support ticket without sign in with login form
      Respondido
      Hello, I need to display a ticket via its URL (ex : zendesk.com/agent/tickets/001) without the user having to sign-in. ...

      Publicado 30 de jun. de 2021 · William POITEVIN

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      CSAT in you zendesk tickets (instead of after closed)
      Respondido
      Hi, We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to...

      Publicado 28 de jun. de 2021 · Danja Overgaag

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      Open text fields as ticket fields/categories
      Respondido
      Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need furth...

      Publicado 28 de jun. de 2021 · Julia Zuber

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      Is it possible to have sub groups within a request form?
      Respondido
      Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So fo...

      Publicado 25 de jun. de 2021 · Edwin Woo

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      Sending to the customer problem.
      Respondido
      Hello! I need help with the following problem.When a customer sends us an email (ticket)And i try to like respond with l...

      Publicado 24 de jun. de 2021 · Sebastian Schmidt

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      Hide the Zendesk e-mail addresses...
      Respondido
      Hi! I'd like to "hide" the Zendesk e-mail addresses from e-mail traffic. I realize this implies allowing Zendesk to sen...

      Publicado 11 de jun. de 2021 · Diego Rivera

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      Undeliverable email not resulting in a ticket
      Respondido
      We provide a solution (outside of Zendesk) that results in emails to our clients. If clients respond to these emails, a ...

      Publicado 15 de jun. de 2021 · Phil Dyer

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      Regex field for multiple 9 digit numbers
      Respondido
      Hi,  I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for mor...

      Publicado 15 de jun. de 2021 · Auf Mir

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      Collaborative forms?
      Respondido
      Hello. We want to create a Joiners form which our HR, Compliance and IT departments will need to complete information o...

      Publicado 09 de jun. de 2021 · Oral Fuat

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