Pesquisas recentes

Sem pesquisas recentes

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

Nova publicação
Exibir tudo
    Classificar por atividade recente
      CSAT in you zendesk tickets (instead of after closed)
      Respondido
      Hi, We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to...

      Publicado 28 de jun. de 2021 · Danja Overgaag

      2

      Seguidores

      0

      Votos

      2

      Comentários

      Open text fields as ticket fields/categories
      Respondido
      Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need furth...

      Publicado 28 de jun. de 2021 · Julia Zuber

      2

      Seguidores

      0

      Votos

      1

      Comentário

      Is it possible to have sub groups within a request form?
      Respondido
      Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So fo...

      Publicado 25 de jun. de 2021 · Edwin Woo

      2

      Seguidores

      0

      Votos

      1

      Comentário

      Sending to the customer problem.
      Respondido
      Hello! I need help with the following problem.When a customer sends us an email (ticket)And i try to like respond with l...

      Publicado 24 de jun. de 2021 · Sebastian Schmidt

      3

      Seguidores

      0

      Votos

      2

      Comentários

      Hide the Zendesk e-mail addresses...
      Respondido
      Hi! I'd like to "hide" the Zendesk e-mail addresses from e-mail traffic. I realize this implies allowing Zendesk to sen...

      Publicado 11 de jun. de 2021 · Diego Rivera

      2

      Seguidores

      0

      Votos

      2

      Comentários

      Undeliverable email not resulting in a ticket
      Respondido
      We provide a solution (outside of Zendesk) that results in emails to our clients. If clients respond to these emails, a ...

      Publicado 15 de jun. de 2021 · Phil Dyer

      2

      Seguidores

      0

      Votos

      1

      Comentário

      Regex field for multiple 9 digit numbers
      Respondido
      Hi,  I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for mor...

      Publicado 15 de jun. de 2021 · Auf Mir

      2

      Seguidores

      0

      Votos

      3

      Comentários

      Collaborative forms?
      Respondido
      Hello. We want to create a Joiners form which our HR, Compliance and IT departments will need to complete information o...

      Publicado 09 de jun. de 2021 · Oral Fuat

      2

      Seguidores

      0

      Votos

      1

      Comentário

      Do not send automatic ticket creation response to specific external users
      Respondido
      I have some external customers that do not wish to receive the automatic triggered email acknowledging receipt of their ...

      Publicado 10 de jun. de 2021 · Phil Dyer

      2

      Seguidores

      0

      Votos

      1

      Comentário

      Configuring conditional fields
      Respondido
      Hi, I am configuring a form which end-users can use to request a quote. They need to specify name, height and size of t...

      Publicado 07 de jun. de 2021 · Anneloes

      2

      Seguidores

      0

      Votos

      2

      Comentários