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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Out of Office Notification
      Respondido
      Good afternoon,  We're facing an issue that out of office notifications are not being received into Zendesk. The probl...

      Publicado 09 de ago. de 2021 · Sunita Ramdien

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      Forwarding emails sent to individual techs to open a ticket
      Respondido
      Hello, We are new to Zendesk and trying to get fully up and running. Many of our techs are contacted through their work...

      Publicado 27 de ago. de 2021 · TBD

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      Customer email auto-relply problem. Duplicate tickets and go in a loop.
      Respondido
      I have some clients who have a vacation message on the email as an autoresponder. When they open a ticket it is duplicat...

      Publicado 30 de ago. de 2021 · Loris Modena

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      CC'ed addresses added by end-user do not receive agent reply
      Respondido
      An end user wrote into me, which created a ticket. They added CC'ed email addresses on their message. When I reply, the...

      Publicado 24 de ago. de 2021 · Joey Pilot

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      Multiple ticket created when support adress in CC
      Respondido
      Hello,As it should be, when my suppport address is in CC of a mail, a ticket is created.But when an other person that wa...

      Publicado 10 de ago. de 2021 · Renaud Croix

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      Manually assigned tickets do not get assigned
      Respondido
      Hi! Second day of Zendesk here.I have looked for answers but could not find anything similar.   When I see a new tick...

      Publicado 06 de ago. de 2021 · Nico V

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      Removing Sub-Address from Email Replyto
      Respondido
      Customer's keep contacting us using the support email support+id123@example.com rather than our actual support email (su...

      Publicado 06 de ago. de 2021 · Hayden Fithyan

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      How to setup Notification Emails based on Time of Day?
      Respondido
      We work 24/7 and each agent has a specific roster. Can I setup notification emails (for new tickets & replies to ticket...

      Publicado 09 de ago. de 2021 · vaibhav

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      Custom Dropdown List Field Modifications
      Respondido
      We are currently using a custom dropdown list for Primary, Secondary and Tertiary Root Causes on incidents. My question...

      Publicado 17 de ago. de 2021 · john alfonso

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      Email attachments inside trigger data
      Hi, We sending customer emails via trigger's placeholder like {{ticket.description}}at the moment of ticket creati...

      Publicado 06 de set. de 2021 · Kirill Vakhrin

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