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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Does anyone have an interesting way to detect multiple tickets from a customer in Triggers?   I am looking to satisfy a ...

Publicado 19 de fev. de 2025 · Michael

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Bonjour,   Dans mon formulaire j'ai un champ de type liste déroulante avec plusieurs choix et je voudrais qu'un avertiss...

Publicado 19 de fev. de 2025 · Catherine CHAPLAIN

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Hi there,    I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a w...

Publicado 12 de fev. de 2025 · Rich Herbert

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I am not able to copy a bill from prior month to current month, make changes and save the changes

Publicado 05 de fev. de 2025 · joyce baxley

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Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support.   In some ca...

Publicado 06 de fev. de 2025 · Zach Gilbert

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Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't f...

Publicado 06 de mar. de 2024 · Daniel Silva

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Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with ...

Publicado 23 de mar. de 2023 · Kevin Zhou

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Dear Zendesk Product Team,   We would like to share our suggestions for enhancing the customizable Dashboard for Agents....

Publicado 17 de out. de 2024 · Zhansaya Adyrbek

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Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

Publicado 12 de ago. de 2022 · Emily Angel

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Hi All.  I am having some trouble excluding an email address from receiving an auto-responder email. I have included so...

Publicado 03 de mar. de 2022 · Haley W.

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