Pesquisas recentes


Sem pesquisas recentes

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hello,  we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible ...

Publicado 18 de mai. de 2023 · Viktor Hristovski

7

Seguidores

3

Votos

7

Comentários


Hello everyone, I'm new on Zendesk and I want to "format" the description shown to end users. This is what I have : ...

Publicado 09 de out. de 2020 · Loic Bouvet

16

Seguidores

1

Votos

18

Comentários


Currently, if someone sends a support request to our email address, anyone they've cc'd on the request automatically rec...

Publicado 04 de out. de 2023 · Amanda Hickman

4

Seguidores

0

Votos

3

Comentários


Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...

Publicado 24 de abr. de 2024 · Rory Brown

7

Seguidores

1

Votos

6

Comentários


Hello ,   I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get ...

Publicado 16 de jan. de 2025 · A.A.K.

2

Seguidores

0

Votos

1

Comentário


Hello,   We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in ...

Publicado 17 de dez. de 2024 · Gerrit

1

Seguidor

0

Votos

1

Comentário


Hello,    I'm hoping someone might be able to help me out. We had a URL target that has been deactivated (with the updat...

Publicado 18 de dez. de 2024 · Lara Atkins

3

Seguidores

0

Votos

3

Comentários


I'm hoping someone else has run into this before and might have a solution. Currently, if multiple tickets from the same...

Publicado 09 de jan. de 2025 · Aaron Doane

1

Seguidor

2

Votos

1

Comentário


We have a customer that we email with regularly and they work out of Salesforce for their communications. For a long tim...

Publicado 07 de mar. de 2024 · Daniel Rafeedie

5

Seguidores

0

Votos

3

Comentários


We are trying to send a webhook event in which a webhook is triggered  when a ticket moves to closed or resolved status....

Publicado 09 de jan. de 2025 · Jason Blood

0

Seguidores

1

Votos

0

Comentários