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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Can you please show me how to export to excel a list of all of my tickets with their corresponding comments?

Publicado 18 de abr. de 2024 · Jennifer Remler

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Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...

Publicado 28 de nov. de 2024 · Partha Iyengar

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Views - Folders
Respondido
Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...

Publicado 11 de ago. de 2015 · Jamie Gregory

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I would like to know why internal notes are being used, can you share some real-life scenarios in which internal notes w...

Publicado 06 de dez. de 2023 · MJ MJ

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Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. I input the correct DNS Sett...

Publicado 29 de jan. de 2024 · Patrick Argao

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We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...

Publicado 30 de mar. de 2021 · Ari Harrison

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Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name i...

Publicado 22 de jun. de 2023 · DOMINGO GONZALEZ

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In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...

Publicado 28 de out. de 2022 · Mike

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Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, th...

Publicado 14 de abr. de 2021 · Francisco Manalo

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Hi Guys,   I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use...

Publicado 07 de nov. de 2024 · Al

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