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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


In our organization, sometimes the CC'ed users (mostlly our internal team members who are not on zendesk) try to create ...

Publicado 13 de nov. de 2024 · karankuwarbidxb

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In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...

Publicado 28 de out. de 2022 · Mike

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Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, th...

Publicado 14 de abr. de 2021 · Francisco Manalo

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Hi Guys,   I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use...

Publicado 07 de nov. de 2024 · Al

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Hello,  We are currently facing an issue where our client is passing us extra volume from another source, by sending ind...

Publicado 16 de set. de 2024 · Mauro P

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Suddenly, keyboard shortcuts / autocorrect aren't working in the Zendesk ticket reply area in the admin in Safari.  Is ...

Publicado 10 de fev. de 2023 · mws

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We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule.   I'm trying to figure out...

Publicado 06 de nov. de 2024 · Zach Ihle

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How can we remove the numbers next to the views Shared and Personal?

Publicado 15 de out. de 2024 · Michiel De Pauw

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We're currently trying to decrease our one-touch ticket rate and a large number of our tickets are merging duplicate tic...

Publicado 13 de mai. de 2022 · Wattpad Help

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We have several ticket forms available to meet the needs of our business, and these same forms are available on our Help...

Publicado 22 de dez. de 2021 · Tino R.

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