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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Trigger or Automation on Missing Requester Phone Number
      Respondido
      I'm wanting to make a trigger or automation work with the condition that the requester phone number is blank. I have a “...

      Publicado 01 de out. de 2024 · Larry Click

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      Loading css application.css in external template like vue, react template
      Respondido
      I am calling the Zendesk API from an external Vue app to retrieve all articles. I can render the article body in HTML, b...

      Publicado 24 de set. de 2024 · Emad Eddin Alzeibak

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      Custom field description based off form or user tags?
      It looks pretty straightforward to translate a ticket field description for end users based off the language using dynam...

      Publicado 25 de set. de 2024 · Wil Hines

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      JIRA Server to JIRA Cloud Migration
      Respondido
      I saw this article - https://support.zendesk.com/hc/en-us/articles/4408830699546-Migrating-the-Zendesk-Jira-integration-...

      Publicado 14 de mar. de 2024 · Jake Warren

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      Identify tickets with attachments
      Respondido
      Is there anyway to identify tickets that include an attachment in a View in Zendesk Support?

      Publicado 23 de set. de 2022 · Vegard Andersen

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      Subject character length limited to 255 in side conversation used in Macro
      Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders a...

      Publicado 16 de set. de 2024 · Saurabh Srivastava

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      We’re setting up triggers for NRT and TTR but can’t find "Hours since last SLA breach" in the conditions.
      We're trying to create two triggers or automations—one to tag a Next Reply SLA breach and another for a TTR SLA breach. ...

      Publicado 30 de ago. de 2024 · Shashank Tripathi

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      Email spoofing alerts in Google
      Hi All,   I'm new to this forum.  We use Zendesk as our way for clients to raise tickets to us.  Recently I notice that ...

      Publicado 10 de set. de 2024 · Justin White

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      Feature Request & Inquiry: Handling Closed Tickets and Conversations in Chatbot
      We use Zendesk integrated with our Chatbot for customer support. When a customer interacts with the Chatbot and reaches ...

      Publicado 05 de set. de 2024 · IT ESX

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      How to restrict ticket field to specific group
      Respondido
      I want to restrict a ticket field updation to sepcific group? 

      Publicado 04 de abr. de 2022 · Vamshi R

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