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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      CCing non registered users/unverified email
      Respondido
      Hi ! We have set up a restricted access to our Zendesk instance with some domains listed in the allow list and all othe...

      Publicado 12 de fev. de 2021 · Anaïs France

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      Send in bulk email to Zendesk Support/Zendesk sandbox
      Respondido
      I need to create virtual email data for training purpose in Zendesk Support/sandbox (~1k email). I tried using script to...

      Publicado 03 de mar. de 2021 · CS Agent

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      Customer's response to support ticket shows up as phishing email to her cc'd recipients
      Respondido
      When my customer responds to an existing ticket, it shows her name as the person replying mismatched with our support em...

      Publicado 22 de fev. de 2021 · Janice Darlington

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      Instead of Support Form, change to mailto
      Respondido
      Currently, our organization has a support web form which has the user input their own email to submit a request.  We'd ...

      Publicado 25 de fev. de 2021 · Kristen Malecki

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      Merge IF same email
      Respondido
      Hello,  My client email use again before we get the time to reply.  I want to take all my 10000 emails and automatical...

      Publicado 15 de fev. de 2021 · Janny Support

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      How long are Solved tickets searchable
      Respondido
      When a ticket status is changed to Solved, how long are they searchable within Zendesk?  

      Publicado 08 de mar. de 2021 · Jeff Friedman

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      How to count emails by alias
      Respondido
      I have zenddesk on support@company.com but I want emails on sent to the alias guest@company.com to forward to zend desk....

      Publicado 01 de mar. de 2021 · Scott Weiner

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      Zendesk Ticket Deletes Response Before Finished with Response
      Respondido
      When responding to a client, if we copy and paste a picture or link into the ticket, click back up towards the top of ou...

      Publicado 19 de fev. de 2021 · Elaina McClure

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      unable to receive email notification from time to time
      Respondido
      Hi Support,  When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how...

      Publicado 19 de jan. de 2021 · Lai Ching Lo

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      Sending an email without creating new ticket first
      Respondido
      We have an issue where we can reply to customers via email but not create new emails straight out of the bin. First, we...

      Publicado 03 de mar. de 2021 · Kyrsten Lindgren

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