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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Gmail variants
      Respondido
      Hello, Is there any way to account for gmail.com/googlemail.com variants within Zendesk automatically?At present, we ha...

      Publicado 24 de mar. de 2021 · Rick Weaver

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      Using liquid to change html contents of email template
      Respondido
      Hi all! I've created a navbar to sit in all the outbound emails we send, as we now have a second support team I would l...

      Publicado 05 de abr. de 2021 · Danny Spooner

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      Importing only 1-2 emails GSuite
      Respondido
      Hi, I want to only import emails from a few email addresses from GSuite. Right now it's importing all my incoming email...

      Publicado 16 de mar. de 2021 · #6540

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      How do I close all tickets before 2021?
      Respondido
      I have more than 15,000 open tickets. I want them all closed. How can I do this? 

      Publicado 05 de abr. de 2021 · Patrick Mulroy

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      Sending message to clients
      Respondido
      Good morning,   I use Zendesk Enterprise at the company. If its possible to agent can send e-mails to the clients or c...

      Publicado 23 de mar. de 2021 · Marta

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      Lots of customer emails in spam suddenly
      Respondido
      I was wondering why the ticket number was so low in the last few weeks. Then I learned why. Most of the tickets were ma...

      Publicado 29 de mar. de 2021 · Edin C.

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      Cut and Paste from Word always goes to an internal note
      Respondido
      Hi folks, I create a ticket in the Zendesk (browser). In Outlook, I paste fully formatted text cut from a Word document...

      Publicado 23 de mar. de 2021 · Steve Mayer

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      Block E-mail
      Respondido
      HI Can someone please guide me on how to block tickets sent to me that are copied to a particular e-mail address with t...

      Publicado 25 de mar. de 2021 · Meshal Mazen

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      Printing formatting
      Respondido
      When printing a ticket, some tickets print header and body of ticket on 1 page and some tickets print the header on one ...

      Publicado 22 de mar. de 2021 · Michael Bui

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      Need to restore deleted data in Zendesk
      Respondido
      Hi All, Need your quick inputs to restore the data back. We have deleted the Zendesk data by mistake in one of the clie...

      Publicado 21 de mar. de 2021 · Krishna Mohan

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