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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Have had some issues with Triggers notifying Agents when CC'd on a ticket but not when @mentioned in a private note. I'm...

Publicado 15 de abr. de 2021 · Melvin Pearson

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Our support team works from various countries/languages, and it would be great to have an option to trigger new tickets ...

Publicado 08 de abr. de 2021 · Sadie S

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Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we ru...

Publicado 22 de abr. de 2021 · Léo Branch

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Hello, I have an instance that I am trying to set up so that it can receive tickets via a web form on a website. The we...

Publicado 20 de mai. de 2021 · Justin Francisco - UpWork

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How do we change the default incoming email domain from OURCOMPANY.zendesk.com to OURCOMPANY.org?  

Publicado 12 de mai. de 2021 · Miles

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Hi! One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a...

Publicado 27 de abr. de 2021 · Patrick Crane

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We have an agent that needs to reach out to two individuals from our technical team. They aren't agents or light agents....

Publicado 09 de abr. de 2021 · Alex Hooper

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I want to attach an image in the middle of comment, but when i copy and paste the image it appears as "null" Please l...

Publicado 13 de abr. de 2021 · 전누리

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How do end-users read the public reply? I mean trough which channel are they notified,assuming the end-users origninally...

Publicado 26 de abr. de 2021 · Chin Lancelot

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Hey, I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets...

Publicado 14 de mai. de 2021 · Cameron Priem

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