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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Several of our support agents work across more than one group, for example an agent in Netherlands may also support a cu...

Publicado 05 de jul. de 2021 · James Beniston

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Two of my agents have been sending responses to customers who have been sending in tickets, and the customers have been ...

Publicado 28 de jun. de 2021 · Winter Belmont

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We are a 3rd party for our clients and act as support desk for them.Typical cases can flow like this:customer buys somet...

Publicado 07 de jul. de 2021 · James Burt

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We are having a bit of a problem with users creating multiple tickets. That means that potentially two or more agents ca...

Publicado 05 de jul. de 2021 · Vladimir P

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Hello, I need to display a ticket via its URL (ex : zendesk.com/agent/tickets/001) without the user having to sign-in. ...

Publicado 30 de jun. de 2021 · William POITEVIN

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Hi, We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to...

Publicado 28 de jun. de 2021 · Danja Overgaag

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Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need furth...

Publicado 28 de jun. de 2021 · Julia Zuber

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Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So fo...

Publicado 25 de jun. de 2021 · Edwin Woo

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Hello! I need help with the following problem.When a customer sends us an email (ticket)And i try to like respond with l...

Publicado 24 de jun. de 2021 · Sebastian Schmidt

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Hi,  I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for mor...

Publicado 15 de jun. de 2021 · Auf Mir

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