Pesquisas recentes


Sem pesquisas recentes

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hello,I woud like to add "Requester" column in the Suspended and Deleted ticket views.How to do it ? Thank you

Publicado 05 de ago. de 2021 · Renaud Croix

4

Seguidores

1

Votos

1

Comentário


Hi! Second day of Zendesk here.I have looked for answers but could not find anything similar.   When I see a new tick...

Publicado 06 de ago. de 2021 · Nico V

2

Seguidores

0

Votos

3

Comentários


Hi Zendesk! We learned that Zendesk tickets support HTML.  Do you know if it supports all HTML features, or only a subs...

Publicado 04 de ago. de 2021 · Jessica Su (Data)

2

Seguidores

1

Votos

8

Comentários


Hi Zendesk, Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to...

Publicado 03 de ago. de 2021 · Nacho Cortés

2

Seguidores

0

Votos

3

Comentários


We are seeing a number of suspended tickets being generated.  I tried to apply triggers and automation but they don't ap...

Publicado 27 de jul. de 2021 · Bill Spies

3

Seguidores

0

Votos

2

Comentários


We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...

Publicado 21 de jul. de 2021 · Roger Whitacre

2

Seguidores

0

Votos

1

Comentário


Is there a way to bulk email out to our customers via support? This is NOT for marketing purposes. E.g There is a delay...

Publicado 15 de jul. de 2021 · Taimoor Khan

2

Seguidores

0

Votos

1

Comentário


Hi everybody, I am looking for a way to automate the adjustment of the Ticket Form based on keywords found in the body e...

Publicado 13 de jul. de 2021 · Fakhri - [FSG] Customer Care

3

Seguidores

3

Votos

4

Comentários


I would like to create a field called category and a field called subcategory. The subcategory field may only show field...

Publicado 19 de jul. de 2021 · Marco van Bergeijk

2

Seguidores

0

Votos

2

Comentários


Hello! I have Organizations created for a US team and a Canadian team of agents (support@subdomain.zendesk.com, VS supp...

Publicado 10 de jul. de 2021 · zach.prasser

2

Seguidores

0

Votos

1

Comentário