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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hi ,   I am using Zendesk for past 6 months. we have 2 account  and we are sharing ticket each to other. but ticket co...

Publicado 06 de out. de 2021 · Vijay Vaghela

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Hi All, A question to the HTML coding experts out there. I'm currently trying to code our email template to insert our...

Publicado 15 de set. de 2021 · Patrick Lieu

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Good afternoon,  We're facing an issue that out of office notifications are not being received into Zendesk. The probl...

Publicado 09 de ago. de 2021 · Sunita Ramdien

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Hello, We are new to Zendesk and trying to get fully up and running. Many of our techs are contacted through their work...

Publicado 27 de ago. de 2021 · TBD

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I have some clients who have a vacation message on the email as an autoresponder. When they open a ticket it is duplicat...

Publicado 30 de ago. de 2021 · Loris Modena

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An end user wrote into me, which created a ticket. They added CC'ed email addresses on their message. When I reply, the...

Publicado 24 de ago. de 2021 · Joey Pilot

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Hello,As it should be, when my suppport address is in CC of a mail, a ticket is created.But when an other person that wa...

Publicado 10 de ago. de 2021 · Renaud Croix

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We work 24/7 and each agent has a specific roster. Can I setup notification emails (for new tickets & replies to ticket...

Publicado 09 de ago. de 2021 · vaibhav

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We are currently using a custom dropdown list for Primary, Secondary and Tertiary Root Causes on incidents. My question...

Publicado 17 de ago. de 2021 · john alfonso

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Hi, We sending customer emails via trigger's placeholder like {{ticket.description}}at the moment of ticket creati...

Publicado 06 de set. de 2021 · Kirill Vakhrin

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