Feedback on Talk
Nova publicaçãoHave feedback or ideas to improve the Zendesk Talk product? Post them here, vote on ideas you like, and hear from other users.
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Grouping Talk Overview by Department0 votos 2 comentários
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Communication between Shopify and ZenDesk Talk0 votos 2 comentários
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Ticket creation - inbound calls treated differently than every other channel?0 votos 0 comentários
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Send text during call0 votos 1 comentário
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Multi-Brand: Separate Call Queues for Separate Brands0 votos 2 comentários
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Delay of the notification call0 votos 1 comentário
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Notification when x number of Talk agents aren't online during support hours0 votos 0 comentários
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Pausing Call Recording Mid-Call for PCI Compliance0 votos 1 comentário
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[TALK] Conference call with more users Respondida0 votos 1 comentário
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Talk Settings - Sort Numbers0 votos 1 comentário
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Ability for Agents to Transfer Calls to Light Agents Using Dial By Name Feature0 votos 0 comentários
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Call recording - randomly and not systematic0 votos 1 comentário
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Greetings: Apply To All Numbers0 votos 1 comentário
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ZD Talk Agent Activity Filters0 votos 0 comentários
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Talk - History Respondida0 votos 1 comentário
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Alguém poderia me ajudar?0 votos 1 comentário
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On-Hold Notification Sound0 votos 0 comentários
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Reducing 30-second limit to lower caller waiting time0 votos 0 comentários
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Allow outbound calls in wrap-up status0 votos 0 comentários
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Admin Limitations When Setting Up Agents0 votos 0 comentários
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What IVR cannot do for you!0 votos 3 comentários
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Zendesk Talk re-dial for all numbers that have been called on the ticket0 votos 0 comentários
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Sort schedules in Talk > Numbers > Routing > Schedules drop-down list0 votos 0 comentários
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Ability to better navigate a recording0 votos 1 comentário
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Ability to move a call recording between tickets0 votos 0 comentários
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Outgoing call history for unanswered calls Respondida0 votos 4 comentários
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Audio Playback Speed0 votos 1 comentário
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Callback function Zendesk Talk - support other languages than English Concluída0 votos 4 comentários
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Callback feature - second number request to be modifiable Concluída0 votos 2 comentários
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Allow managers to update Talk status while agent is on call Respondida0 votos 1 comentário