Feedback on Talk
Nova publicaçãoHave feedback or ideas to improve the Zendesk Talk product? Post them here, vote on ideas you like, and hear from other users.
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What's new in Zendesk - January 2021 product updates Afixado0 votos 0 comentários
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Product feedback guidelines & how to write a good feedback post Afixado1 voto 0 comentários
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Routing Zendesk Talk calls to multiple agents at the same time125 votos 117 comentários
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Zendesk Voice: New call notification through speakers, call through headset Planejada52 votos 68 comentários
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Zendesk Talk Mobile App Planejada38 votos 58 comentários
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Agent Talk status for reporting purposes26 votos 35 comentários
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Auto Logout from Talk (Agent forgets to logoff at end of shift) Planejada33 votos 34 comentários
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Add Zendesk Talk specific Admin Access Concluída13 votos 25 comentários
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Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice10 votos 22 comentários
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[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail35 votos 20 comentários
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Blind Transfer10 votos 20 comentários
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Strip signature from proactive texts18 votos 20 comentários
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Zendesk Talk: Allow Reporting on Agent Availability23 votos 18 comentários
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Talk - agents remain available after missed call13 votos 17 comentários
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Talk Service Level as a Percentage Respondida5 votos 16 comentários
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Average wait time message using current queue activity?14 votos 15 comentários
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Display caller's number when forwarding to agent's phone13 votos 15 comentários
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Tickets for abandoned calls Concluída3 votos 15 comentários
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IVR Welcome Message repeat option17 votos 14 comentários
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Possibility of stopping a call recording Respondida2 votos 14 comentários
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[COMPLETED] Allow multiple phone numbers Concluída25 votos 14 comentários
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Caller ID on outbound calls4 votos 13 comentários
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[COMPLETED] Disabling Voicemail Outside of Business Hours Concluída20 votos 13 comentários
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Call Routing to Agents more than once19 votos 12 comentários
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option for talk agents to set status Respondida7 votos 12 comentários
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Talk Dashboard - Total calls in queue by IVR destination14 votos 11 comentários
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Zendesk Talk - What position # am I in Queue?12 votos 10 comentários
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Reducing the time delay between decline/unanswered call and next available agent. Concluída14 votos 10 comentários
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Callback System Generated Messages Respondida2 votos 10 comentários
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Transfer Calls to Away agent22 votos 9 comentários