Note: On 30 January, 2020 the legacy Salesforce Integration (managed package) will be deprecated and replaced by a new Salesforce Integration - built on Zendesk. Read the announcement about the removal of the legacy Salesforce Integration: This EAP is for the new Salesforce Integration with Support. As part of our platform vision, we're exploring ways to make our integrations more open, flexible and consistent. We're pleased to be offering a new Salesforce integration built natively on Zendesk. Please be sure to follow this post to receive updates about upcoming releases to this EAP.