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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      VOC - Admin role dedicated to Flow Builder
      *We would like the job to be able to be Admin on our own BOT without being Admin Support. **we would also like to have:A...

      Publicado 20 de nov. de 2024 · Jean-Paul BIGOURIE

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      VOC - Bot Names
      We are working on different Bots (for different brands) and want to use the same name on the client side. * In the Admin...

      Publicado 20 de nov. de 2024 · Jean-Paul BIGOURIE

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      VOC - Unified authentication in widget with help center token
      Would it soon be possible to authenticate in the flow with the same token that is generated at the help center level (vi...

      Publicado 20 de nov. de 2024 · Jean-Paul BIGOURIE

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      VOC - Ability for some SME Agents to have access to the Bot flow for reviewing
      Description: Ability for some SME Agents to have access to the Bot flow for reviewing... Roles today does not specific a...

      Publicado 20 de nov. de 2024 · Jean-Paul BIGOURIE

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      VOC - Multiple bots/widgets for the same brand depending on the point of contact
      * Difficulty: We want to hide "tree" responses when the customer is already logged in to the financier area.   ** Study ...

      Publicado 20 de nov. de 2024 · Jean-Paul BIGOURIE

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      VOC - Displaying articles in the mailbox
      For a better customer experience, we would like the display of articles in the flow builder to be done in the same windo...

      Publicado 20 de nov. de 2024 · Jean-Paul BIGOURIE

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      VOC - Organization with "categories" at the level of the administration of the trees of a bot
      We would like to know if it would be possible to set up an organization system at the administration level of the differ...

      Publicado 20 de nov. de 2024 · Jean-Paul BIGOURIE

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      Sharing tickets - new option for public comments and not sharing status
      Hello,There's only 2 options for comments and status permissions in the ticket sharing parameters : - Make public & priv...

      Publicado 14 de nov. de 2024 · Benoît VISEUR

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      Audit Log: Add filter for when Activity is Suspended
      Add Activity Filter in Audit Log for Suspended action Please give a quick overview of your product feature request or fe...

      Publicado 27 de nov. de 2023 · Ryan Boyer

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      Register arrow keys and tab in Trigger creation
      Hello, I find myself trying to use arrow keys and tab as a way to navigate the Trigger create page.   I do this for othe...

      Publicado 06 de nov. de 2024 · Ammy Hurtado

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