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Feedback - Mobile Apps

Share your feedback, ideas and experiences related to the use of Support, Sell or Chat Android and iOS mobile applications.

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      Followers - Views and Notifications
      I'm working on implementing Zendesk within my org, but we're running into a brick wall with follower functionality:   We...

      Publicado 04 de abr. de 2024 · Justin Brooks

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      Support - "Also on this ticket" should be supported on the Mobile app
      When using the Zendesk Support mobile app, there is no "Also on this ticket" indicator that another user is looking at t...

      Publicado 21 de dez. de 2021 · Alexandra Robinson

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      zendesk support mobile app - Add Agent Status options
      Please make the android support app have the ability to set the agent statusaway, online, invisible etc. Your android ch...

      Publicado 04 de mar. de 2024 · Brian Chapman

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      アプリからも他者の閲覧をわかるようにしてほしい
      アプリからもPC版の目のマークやアイコンマークのように ほかの人がどのチケットを閲覧しているかわかるようにしてほしいです。

      Publicado 24 de abr. de 2023 · サポートクルー梅木

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      Bug in IOS App - Macros
      When in a messaging conversation, trying to apply a macro to the conversation causes the app to lock up about half of th...

      Publicado 06 de nov. de 2023 · Jason Ray

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      Shortcuts Needed in Mobile App
      I am using the ZenDesk app on an iPhone14 and the /shortcuts I use to answer customers in chat are not available. This i...

      Publicado 01 de ago. de 2023 · Kristen Koehler

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      Status in IPad/Iphone Apps
      If you are using messaging and Omnichannel routing, there needs to be a way to set your status inside of the mobile apps...

      Publicado 03 de nov. de 2023 · Jason Ray

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      Visualising Additional Comments to Previous Comments in the Zendesk Support App
      We would like to be able to see additional comments that are done to previous comments in the mobile app. On the web bro...

      Publicado 01 de nov. de 2023 · WhatsApp Connector

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      Zen Sell widget in the mobile app
      Just a quick feature request - if I could see the Zen Sell widget in the app that would be so amazing. I realize that’s ...

      Publicado 22 de jan. de 2023 · Evan Cooper

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      Support App & Agent Worksapce Incompatibility - Unable to continue support ticket started in Chat
      Request: When Agent Workspace is enabled, agents using the Zendesk Support mobile app should be able to continue working...

      Publicado 04 de mai. de 2023 · David Rowe

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