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Feedback - Mobile Apps

Share your feedback, ideas and experiences related to the use of Support, Sell or Chat Android and iOS mobile applications.

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      Deeplinking to a specific chatbot flow for CTA in in-app banners
      I'm going to suggest a feature that's a little difficult to explain, but it's simple in working. Intercom has this as a ...

      Publicado 26 de out. de 2022 · Kat

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      How and when do you use the Support Mobile App?
      Hey folks,  I'm from the Mobile Product team here in Zendesk and wanted to get some insights from you as to how and whe...

      Publicado 07 de abr. de 2022 · Will Poon

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      Quite disappointed with Zendesk Support App
      Quite disappointed with app. We are using multiple social media channels to receive customer messages. The app does not ...

      Publicado 25 de jan. de 2022 · AlMoahal AlHadith Co

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      ChatWidgetService Removed in AndroidSDK
      Respondido
      Hi Team,  We were upgrading the Android SDK for Zendesk Chat/Support to the latest versions. While migration we noticed...

      Publicado 18 de jul. de 2022 · Swapnil

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      Ticket loads in old UI when opened from android notification panel
      When a new ticket notification is received on my mobile I click on the ticket notification message from my Android not...

      Publicado 23 de ago. de 2022 · Tamil Kumaran

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      How to respond to chat (web widget) tickets via mobile app?
      A client of ours (1 Agent only) is often on the road and thus, is forced to use the mobile apps almost 50%.  However, t...

      Publicado 11 de abr. de 2023 · Phil I

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      Bug in Sell Mobile App for iPhone
      Hi, There is a bug in the Sell iPhone app. The scenario which triggers the app to crash is when the the "source " fiel...

      Publicado 01 de dez. de 2022 · Roland Hill

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      Routing traffic using the mobile SDK chat
      Hello!As a background, we have Zendesk Chat integrated into our native app products via the Mobile SDK Channel. We also ...

      Publicado 29 de jun. de 2022 · James

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      see Following view in iOS
      Most of our agents use the iPhone app on the road and require to see tickets that they are following but no longer assig...

      Publicado 14 de jan. de 2022 · Joshua Newell

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      See the organization (Brazil)
      I would like to be able to see which organization (company) opened the ticket. At the moment in the mobile app I only se...

      Publicado 10 de mai. de 2022 · Branca Martins Di Buono

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