Zendesk Beta - Omnichannel routing and agent status
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Welcome to the Omnichannel Routing beta release community Afixado0 votos 6 comentários
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Omnichannel routing and agent statuses documentation Afixado0 votos 0 comentários
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Omnichannel Routing: Capacity Rules Respondida1 voto 1 comentário
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Using Omnichannel Routing for older tickets0 votos 3 comentários
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Routing by group0 votos 1 comentário
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Unified Agent Status Dashboard Respondida1 voto 1 comentário
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Does the early bird get all the worms? Respondida0 votos 4 comentários
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Understanding the call flow for Talk in omnichannel routing - Rollout Complete1 voto 6 comentários
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Calls in omnichannel routing - Rollout Complete2 votos 8 comentários