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Zendesk AI EAP - Generative AI

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      Include separate summary for internal notes
      Summarize is only summarising the public comments. It makes sense that internal comments are not included in the summary...

      Publicado 02 de nov. de 2023 · Morten Kristensen

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      Lack of tracking for reporting
      It seems there is a lack of trackability when using Summarize, Expand and Tone Shift. This makes it difficult to assess ...

      Publicado 27 de out. de 2023 · Morten Kristensen

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      Reporting abilities on generative replies
      Hi There,    I am having trouble finding out how many messages our conversational bot's generative AI responses was su...

      Publicado 22 de jan. de 2024 · Victoria Thrash

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      Bot - no preview for articles with log-in restriction
      We would like to test the Gen AI functions of Zendesk in our test environment.To do this, we need to use articles that a...

      Publicado 14 de fev. de 2024 · Kerstin Graf

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      Setting enhanced writing
      I think a really good feature would be to be able to set the nationality of the AI enhanced writing. So we can use it to...

      Publicado 14 de dez. de 2023 · John Spilsbury

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      Generative Chatbot Test Window not generating replies
      Hi, I'm trying to test our generative chatbot, but the test window is not generating any replies.  For context, we cur...

      Publicado 09 de fev. de 2024 · Patrick Molyneaux

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      Bug - To and From names swapped on using Enhance
      We are finding that on using Enhance function the To and From names are switched.  This Became this:  Was To Julia Fro...

      Publicado 26 de jan. de 2024 · John Ellery

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      Translating Responses Using Text Enhance
      Hey all,  First forum post so i apologise if I'm in the wrong place or duplicating a thread. We turned on the Generati...

      Publicado 18 de jan. de 2024 · John Ellery

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      I don't see GenAI controls in Guide, how to enable it?
      I enabled it in Admin Center and it appears in Support module, but I don't see any text enhancement capabilities in Guid...

      Publicado 06 de dez. de 2023 · Alexey Smolyanyy

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      Intent, language and sentiment missing from Intelligence panel
      Intent, language and sentiment missing from Intelligence panel.  I only see the Summary item. 

      Publicado 06 de dez. de 2023 · Jay K

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