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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Zendesk - OKTA SSO SAML
      Respondido
      Hello  I configured "Zendesk - OKTA SSO SAML" and it seems work with agent, admin account. but my end-user also affect...

      Publicado 20 de jul. de 2021 · Richard Lee

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      Zendesk Support with JWT
      Respondido
      I am trying to set up JWT to submit tickets. The JWT method seems to work only when the user is trying to submit the tic...

      Publicado 14 de jul. de 2021 · Reza Nadri

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      Incident Notification
      Respondido
      Hi Zendesk,  We would like to have Incident notifications sent to our Zendesk admins via email so we are ahead of any d...

      Publicado 07 de jul. de 2021 · Lilian Kimari

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      Unknown Error During Log-In
      Respondido
      While logging in, I receive an unknown error that's not related to my username or password. When this happens, the only ...

      Publicado 23 de jun. de 2021 · Alec Rogers

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      Account Blocked
      Respondido
      So we've been using the Phone/SMS number provided by zendesk for a while now But today it said "Account blocked" When ...

      Publicado 21 de mai. de 2021 · D- Ash

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      Zen desk login using Okta
      Respondido
      Hi there, We will be using Okta to login to Salesforce from next week. Currently we have a Salesforce plug-in connected...

      Publicado 17 de mai. de 2021 · Sri Anumolu

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      End Users not able to log in on Chrome browser
      Respondido
      Dear Community, We have received a few reports that some End Users are not able to log in to our Zendesk subdomain. The...

      Publicado 13 de mai. de 2021 · Saro Jamkossian

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      No messaging bar in Agent workspace despite admin role
      Respondido
      Hi, I am looking for a solution since one hour but simply cant find it. We have the Zendesk suite Growth Plan. I am th...

      Publicado 04 de mai. de 2021 · Roman Safronov

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      zendesk>Surpport>get auditLog failed with 403 forbiden
      Respondido
      Hi,   I am trying to get the audit log with the support API /api/v2/audit_logs, but I failed with the below error msg:...

      Publicado 27 de abr. de 2021 · Michelle Xie

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      GUI Layout for Techs
      Respondido
      Hello, Is it possible to change how the Support page looks for Agents?  I am looking to change the layout and overall ...

      Publicado 16 de abr. de 2021 · Kurtis Overdorf

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