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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      How to logout uses when they've logged in on a custom portal
      Respondido
      We have a custom portal where our users login. The entire login process is the Authorization grant flow and once Logged ...

      Publicado 12 de abr. de 2021 · Groffer Anderson

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      Multiple organizations with SSO to the same Enterprise account
      Respondido
      We have 2 distinct organizations of licensed agents accessing the same one Enterprise account.  One organization uses Mi...

      Publicado 23 de mar. de 2021 · Jeff Mooallem

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      What is the difference between the 'Collaboration add-on' and 'Linked ticket App'
      Respondido
      Hi our team is looking to add some functionality to have a side conversation about a ticket.  In my process of looking a...

      Publicado 17 de mar. de 2021 · Shona

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      Zendesk login issue
      Respondido
      Hi There,   I'm unable to login into my Zendesk application- neha@smartq.zendesk.com

      Publicado 15 de mar. de 2021 · Neha

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      How many Customers do each of the plans support
      Respondido
      Can you please identify how many customers do each of the paid plans support? 

      Publicado 17 de fev. de 2021 · Evan Bartholomeusz

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      Can I add guide, talk, chat etc. to Zendesk support plans?
      Respondido
      Hi, Can I add guide, talk, chat etc. to Zendesk support plans? I was able to find these options earlier in the pricing ...

      Publicado 04 de fev. de 2021 · Akanksh Narayana

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      Zendesk JWT how to send custom data?
      Respondido
      Hello!We have a closed common info on Help Center for our customers. We use Zendesk SSO JWT for authorization from https...

      Publicado 01 de fev. de 2021 · Grigory Fateyev

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      How to change the owner name.?
      Respondido
      My wife create the zendesk account whit her name and i need to change the owner name how can i do it

      Publicado 25 de jan. de 2021 · ricardo gon

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      Several customers are unable to log in
      Respondido
      Hello, Two of our customers are unable to log in on Zendesk from time to time. However, they have been able to log in i...

      Publicado 20 de jan. de 2021 · Sanne van der Wal

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      License Tracking
      Respondido
      Hi There, Wondering if there is a quick solution in finding how active licenses are ie: check all granted licenses and ...

      Publicado 12 de jan. de 2021 · Kyle Brown

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