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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support


Can I get some help here? I cannot log in to our support zd. The link is not working. I can't chat with the helpdesk sin...

Publicado 28 de set. de 2023 · X

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Hi experts, our manager left the company but the Zendesk that we have was under him as the only account owner. We couldn...

Publicado 09 de nov. de 2023 · Elizabeth Chong

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Hi there, Our web app allows multiple auth methods for our end users. End users can sign in with either: email/password...

Publicado 08 de jan. de 2021 · Leah Lee

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After I changed my subdomain (e.g. from a.zendesk.com to b.zendesk.com) and I mapped it to a new external subdomain (e.g...

Publicado 16 de nov. de 2020 · David Zhang

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After generating a jwt and redirecting to /access/jwt?jwt= we get an error: "The unique request identifier was reused. P...

Publicado 15 de set. de 2020 · Erik Beuschau

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Hi there, In the body of response emails, our Agents' names are followed by our account name in parenthesis.  For examp...

Publicado 01 de out. de 2018 · William Flaugher

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Our customers are facing this error when using JWT SSO integration. Looks like some others on the internet have observe...

Publicado 06 de jun. de 2017 · Tapan Shah

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