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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Company / Domain change (not subdomain)
      Afternoon all, I don't know if its an "account" issue, but its for all overall account so think its the best location.We...

      Publicado 14 de mar. de 2024 · Lance Raymond

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      Account Manager Contact Information
      I need to be in touch with our Account Manager. Can I be directed to that person? I have a very specific question for wh...

      Publicado 01 de mar. de 2024 · Liz Jensen

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      I can't seem to Cancel my subscription
      I've tried every angel to cancel subscription and according to ZenDesk they need the subdomain, which was set up by disg...

      Publicado 30 de abr. de 2024 · Mark Shawzin

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      Account Cancellation
      I have been ushered through the Help windows, Chat etc, but the instructions below don't offer a Zendesk Products ??icon...

      Publicado 08 de jan. de 2024 · Steve McWilliams

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      Overcharged and Account moved to wrong teir
      Respondido
      Been massively overcharged and moved to an account we did not approve.Submitted a ticket (#12257717) and has been over a...

      Publicado 23 de jan. de 2024 · Joshua Curci

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      Despite lofty promises, still billed incorrectly
      Respondido
      I previously had this post (which has been removed from the forum, I guess because the service level wasn't something Ze...

      Publicado 01 de mar. de 2024 · Tom Erik Skjønsberg

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      Unexpected Fees and Communication Issues
      Respondido
      Our company, a long-time user of Zendesk, recently faced a frustrating situation. Without any prior notice, we discovere...

      Publicado 08 de mar. de 2024 · Mercular.com

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      Account
      I'm lost. For some reason it let me get my new password. Then it jumps me somewhere else. I'm not getting it guess.

      Publicado 29 de fev. de 2024 · Broderick Scott

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      My account has been deactivated due to non-payment. How can I solve the problem?
      Hello, our account has been deactivated because of a default of payment because it is impossible to pay directly on Zend...

      Publicado 26 de fev. de 2024 · Sophie

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      Terrible Service
      I've been trying to get help for over 1 month.  I've been charged full amount for my plan (twice) since I've opened the ...

      Publicado 20 de fev. de 2024 · Jon Yelton

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