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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      How to initialize or fix the phenomenon of looping to the wrong page after logging in after setting SSO
      Respondido
      Dear Team, Could anyone kindly help us how to change the SSO in the admin center or how to stop SSO? Currently, we can...

      Publicado 24 de jul. de 2023 · IT Helpdesk

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      Which charging plan of Zendeck can support the help center to be publicly viewed?
      Respondido
      as above

      Publicado 11 de ago. de 2023 · xiao cliff

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      Reviewing unfinished work in sandbox pre-refresh
      Respondido
      I need to refresh our sandbox but I want to make sure that I'm not wiping any unfinished work. While I reviewed the proj...

      Publicado 07 de jul. de 2023 · mfg

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      Need help changing one of my brand's prefixes.
      Respondido
      Hi all, Hoping someone can help me here, I can't get a response from Zendesk on this for some reason. Can someone tell...

      Publicado 29 de dez. de 2023 · Nate Moss

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      Routing Flow Assistance
      Respondido
      Hello,  I am looking to create a flow in which tickets that are in a general initial queue (current) can be routed to v...

      Publicado 12 de out. de 2023 · Sandoval Perreira

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      Sandbox Question
      Respondido
      If we choose the Metadata Sandbox are end users still copied over? Do we have the ability to create end users in the Sa...

      Publicado 09 de out. de 2023 · Cassandra Anton

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      Using SSO for End Users
      Respondido
      We have SSO enabled but it appears enabled only for agents. I changed the setting to the Help Center to 'require sign i...

      Publicado 13 de set. de 2023 · Alyssa Truesdale

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      Zendesk end-user authentication
      Respondido
      If embedding Zendesk can direct end-user sign-up, password reset and sign-in be prevented? In the admin centre end-user...

      Publicado 01 de ago. de 2023 · Welly Wind

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      Can not login mobile application
      Respondido
      Dear, I can login zendesk on laptop web browser not can not with the mobile application. My email: dong.nguyen@munters.c...

      Publicado 13 de jul. de 2023 · Dong Nguyen

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      Users PRofile no longer showing Guide, or Reporting Icons
      Respondido
      We have a end user who use to be able to view reports. He had the 2 icons on the left hand menu page but now they illumi...

      Publicado 06 de jul. de 2023 · Jabari Sparkman

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