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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Unable to access my admin center, need to replace my ssl certificate
      Respondido

      Publicado 23 de set. de 2021 · Cynthia Adrien

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      Help Center: End User Authentication - Bypassing SSO/SAML
      Respondido
      Background:I have a question regarding Help Center "End user" authentication. We have two categories of "End users":A.) ...

      Publicado 08 de dez. de 2021 · Karl Schoppe

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      Zendesk Talk is activated, but widget does not show in account
      Respondido
      Hello, we have recently activated Zendesk Talk in our account.  But, despite Talk being activated, we have no option to...

      Publicado 11 de nov. de 2021 · Silvana Conrad

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      Forget Password Email Does Not Include Link
      Respondido
      Several of our end-users are unable to reset their password. Scenario:  Select Reset Password on Sign In page  Enter e...

      Publicado 09 de nov. de 2021 · Franki Cricchio

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      Chat Support
      Respondido
      Did zendesk remove the built-in chat support for agents/admins? I can't find it any longer. 

      Publicado 26 de out. de 2021 · Josh

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      export the 'Activity Feed' to excel file.
      Respondido
      Hi, I want to export the 'Activity Feed' to the excel file, how should I do it? Thanks.

      Publicado 28 de set. de 2021 · Wayne Wei

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      SSO Issue
      Respondido
      Hi,  Pre covid I had setup Zendesk so that when someone clicked the link "ourdomain.zendesk.com" etc They were taken to...

      Publicado 24 de set. de 2021 · Steve Y

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      Zendesk sign in implementing
      Respondido
      Good afternoon, we have a website created with a Vue.js framework and we are using Zendesk as a separate subdomain to co...

      Publicado 15 de set. de 2021 · Alex Mograine

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      Receiving error: JWT signature invalid, when using the sample code shared.
      Respondido
      {myloginur}?kind=error&message=JWT+signature+invalid.+The+signature+cannot+be+verified%2C+check+that+your+tokens+matchI ...

      Publicado 25 de ago. de 2021 · Kumail Raza

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      On Enterprise, does a custom Role ALWAYS use an Agent license?
      Respondido
      We're on the Enterprise plan. I'm trying define separate Roles for each department in our organization. Right now, we h...

      Publicado 22 de jul. de 2021 · John

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